Terms & Conditions

 Yeti Campervan Conversions
Carlean Farm
TR27 5EG

Terms and Conditions


(i) We, our, us, the Company – Yeti Campervan Conversions
(ii) You, your – The Customer

1 / Consultation / Appointments
1.1 – We offer a free consultation to get to know you & what requirements you desire in your Campervan Conversion.
1.2 – If you would like to see us at any time, please arrange an appointment prior to your arrival.
2 / Quotations
2.1 – The prices, quantities & delivery times stated in any quotation are not binding on the Company. They are commercial estimates only which the Company will make reasonable efforts to achieve.
2.2 – We reserve the right to change the build specification & prices subject to increase by suppliers of materials/parts used in the build of your Campervan. This also includes any price increase from any third-party companies used in the build of your Campervan.
2.3 – We reserve the right to increase a quoted fee after work has begun in the event you request a variation to the work quoted which requires different or additional labour & or parts.
2.4 – Any extra labour required due to any unforeseen complications with your vehicle, will be charged accordingly.
3 / The build
3.1 – Once you have had your consultation & would like to commence with your Campervan Conversion, we require a £1000 deposit to confirm your build slot. You will then be given a date for when your Campervan Conversion will commence. However, this date is not fixed, if we get ahead on previous builds this date may be brought forward. Subsequently due to any unforeseen circumstances that may be out of our control this build slot may be delayed. We will always keep you informed of any changes to your build date & give you reasonable notice.
3.2 – Once your deposit has been paid, you are then entering a binding contract with us to have your Campervan Conversion carried out by Yeti Campervan Conversions. This deposit is non-refundable. Only in exceptional circumstances may this deposit be refunded, however, any materials that have been purchased & any administration fees will be deducted from this deposit to cover our costs & time.
3.3 – One month prior to your build commencing we will invoice you for the money that is required to purchase your materials for your Campervan Conversion. We will then start to purchase your materials on your behalf, this money is non-refundable.
3.4 – You will also be emailed your Campervan Conversion choices; we advise that you read these carefully & respond to the email, as this will be the specification & binding contract for your Campervan Conversion. We will only carry out work listed in this contract & will not carry out any additional work. Any changes that you may like to make would need to be discussed at this point & will only be possible if they are practical & do not affect any other customers build slots. 
3.5 – We ask that all Campervan Conversion choices & individualizations are made in the time specified during your consultation, we ask this so all materials can be purchased in a timely manner, as not to delay your Campervan Conversion.
3.6 – Although we will offer advice & opinions for your Campervan Conversion, the customer is responsible for the final design. We will accept no responsibility for the appropriateness or accuracy of the customers final choices.
3.7 – During your build we love to keep you up to date on the progress of your Campervan Conversion. We can do this by telephone, WhatsApp, email or you are welcome to come & visit the workshop. All we ask is that this is done by prior arrangement. 
3.8 – Not everyone wants so see the progress of their Campervan Conversion & love to have a surprise when it is complete. If this is the case, just ask & we will keep a progress folder of pictures for you so that you can view them on completion.
3.9 – We will always endeavour to complete your build by your quoted date. However, due to any unforeseen circumstances including Supply issues, faulty goods etc, third-party companies we may need to extend the period your vehicle is in our workshop. We reserve the right to retain your vehicle for this additional time to ensure all works are completed safely. We will keep you notified of any delay in completion of your Campervan Conversion & endeavour to get your Campervan Conversion to you as soon as reasonably possible.
We strongly advise you do not book ferries, holidays or campsites close to your expected Campervan Conversion completion date until you have confirmation of that date. We will not be liable for any further charges or costs incurred as a result of any delays. This includes booking of ferries, holidays & campsites.
4 / Your Vehicle
4.1 – Please ensure your vehicle is in a clean condition when bringing it to the workshop for your Campervan Conversion.
4.2 – Please remove all your personal belongings. We cannot be held responsible for the safekeeping of any personal items left in your vehicle.
4.3 – If you are having a Rock n Roll bed fitted, then please ensure you remove your spare wheel before bringing your vehicle to our workshop.
4.4 – If you are having a Diesel heater fitted, then please ensure you bring your vehicle to us with as little fuel in the tank as possible. This is for health & safety reasons, due to the fact that the fuel tank will need to be lowered from your vehicle & the weight cannot exceed the recommended guidelines. If the fuel tank is over, the recommended guidelines we will be unable to carry out your diesel heater fit.
4.5 – We ask that you deliver your vehicle to us at the agreed time, so we can commence your build. Please be advised that if your vehicle is delivered to us late, we may be unable to complete your Campervan Conversion in the time originally specified.
4.6 – Once your Campervan Conversion is complete & ready for adventures, you must collect it at the arranged time.
4.7 – We reserve the right to use images of the build process on your vehicle & your completed Campervan on our social media, marketing campaigns & website. If you would rather have no images of your campervan appeared on any of these platforms, then please confirm this to us in writing prior to your vehicle arriving in our workshop.
4.8 – Prior to your build commencing please advise us of any parts that come off your vehicle that you may want retaining. If there are any parts you do want retaining, you will need to arrange collection of these parts asap, as we will be unable to store them in our workshop.
4.9 – We cannot be held responsible for any damages or breakages that we may find to your vehicle whilst we are building your Campervan Conversion, as we do not know the current condition of your vehicle until the build commences.
4.10 – Vehicles must not be dropped off outside of the workshop or outside of the hours agreed for your build slot. If they are, then please be advised that this will be at your own risk & we cannot be held responsible for any theft or damage of your vehicle.
5/ The Right to sub contract

5.1 – Unless otherwise agreed we shall be entitled to sub-contact any part of the work to carefully chosen third parties. This includes but is not limited to, Window fitment & pop-top roof fitment.

6/ Handover
6.1 – All appliance information booklets will be left in your vehicle. It is your responsibility to read & understand this information.
6.2 – All relevant certificates will be left in your vehicle. Please note, if you are having a 240-volt system installed, the Electrical safety certificate will be emailed to you.
6.3 – During your handover, we will talk you through all the work that has been completed during your Campervan Conversion & the operational & safety procedures relevant to your Campervan Conversion.
6.4 – We know how exciting it is to see your Campervan Conversion & it may be difficult to remember all the information we tell you. So please, if you are ever unsure, or have any questions, just give us a call.
6.5 – Yeti Campervan Conversions cannot be held responsible for any damage to your Campervan Conversion through the inability to operate or misuse. If this is your first Campervan, please advise us & we will spend some extra time with you on your handover.
6.6 – Please take good care of your Campervan Conversion, so much love has gone into the build & creating your dreams. 
7/ Warranty
7.1 – There is a 12 Month warranty on all conversion work. However, unreasonable usage causing damage or default is not included. This warranty is non- transferable.
7.2 – We are not responsible for any warranties for work carried out by any third-party companies used in your Campervan Conversion.
7.3 – Any work carried out by yourself or any other company to your Campervan conversion, will invalidate your warranty in its entirety.
7.5 – Any white goods purchased for your Campervan Conversion will be subject to the manufactures warranty.
7.6 – Any parts or materials supplied by the customer will not be covered under our warranty.
7.7 – It is your responsibility to report any defects/ defaults as soon as they occur, to prevent any further damage. If it is not reported immediately this may invalidate your warranty.
7.8 – For examination & work to be rectified under warranty, you will need to notify us of any warranty issues. We will then advise you of a timeframe for rectification work. Should you choose to take your vehicle to a third party without notifying us first, or giving us the chance to repair, we will be unable to cover any costs incurred.

7.9 – It is the customer’s responsibility to ensure all Gas & electrical Safety Certificates are complete & on date.
8 / Charges & payments
8.1 – All payments are to be made in UK Pound sterling via BACS. Without prejudice to our other rights & remedies under the conditions, if any sum payable is not paid on the due date, we shall be entitled forthwith to suspend the provision of services to the customer.
8.2 – Where the customer fails to pay any charges, or breaches the contract in any way, we will be entitled to (without prejudicing, losing, or reducing any other right or remedy) suspend the Conversion process, or hold the vehicle until full payment is made. The completed Campervan Conversion will not leave our premises until the customer’s account has been settled.
9/ Risk of Loss

9.1 – The risk of loss or damage to the Goods shall pass to the customer upon collection of your vehicle. Please inspect your vehicle thoroughly before you drive it away, we will not be held responsible for any damage reported after the vehicle has left our premises.

10/ Limitation of Liability

10.1 – The customer shall fully indemnify the Company against any liability to third parties arising out of the customer’s use of goods.

11/ Indemnity

11.1 – The customer hereby agrees to indemnify and keep indemnified Us, our employees & contractors & hold us, our employees & contractors from & against any breach of non-observance by the customer of these conditions & any claim bought against us by a third party resulting in the provision of services by us to the customer, the customer’s use of services & the server & the customer’s materials placed on the website including, without limitation, all claims, actions, proceedings, losses, liabilities, damages, costs, expenses (including reasonable legal costs & expenses) howsoever suffered or incurred by us as a consequence of such breach or non-observation.

12/ Force Majeure

12.1 – We are not liable for any breach of contract or liable for any delay or failure in performance of any part of these conditions & its commitments when arising from or attributable acts, events, omissions, accidents beyond reasonable control of us to perform & without limiting the generality thereof, shall include strikes: lockouts or other industrial action; civil commotion; riot; invasion; war; threat or preparation of war; fire; explosion; storm; flood; earthquake; subsidence; epidemic; or other natural physical disaster; the possibilities of the railways, shipping, aircraft, motor transport or other means of public transport, political interference with our normal operations.

13/ Severance

13.1- Each paragraph of these Terms & Conditions operates separately. If any court or relevant authority decides that any of them is unlawful or unenforceable, the remaining paragraphs will remain in full force & effect.

14/ Complaints
14.1 – Should you have any complaints about the service you received from us, then please contact us, we will endeavour to resolve any issues as soon as possible.
15/ Governing Law

15.1 – The Agreement, incorporating these Terms & Conditions, & any matter arising from or in connection with it shall be governed by & construed in accordance with the English law, and the customer hereby submits to the exclusive jurisdiction of the English courts.